TERMS & CONDITIONS
Bookings, Deposit and Final Payments:
For the purpose of this document, Front Row Travels may be referred to as "agency" in lieu of a full name.
Front Row Travels may require a consulting fee for groups and individuals in addition to all other quoted payments unless stated in writing. The consulting fee/s will be invoiced separately from any quoted travel itineraries after which all travel planning services will begin. A separate group leader contract will be mandated before the trip will be released to the group. Concierge services are also invoiced separately from the travel itineraries and are also due in full with initial deposit unless otherwise, stated Front Row Travels. An initial deposit is required to secure a quoted itinerary and is calculated according to terms set forth by the vendor. Payment must be submitted as directed by Front Row Travels with all completed registration forms. Please note: It is the sole discretion of Front Row Travels to secure itineraries without required forms and must be communicated in writing. All payments must be made as outlined in the itinerary quote to avoid vendor cancellation. After the first deposit is submitted and verified, monthly payments should be submitted as scheduled or bookings will be canceled for breach of contract. Please note: All payments requested and booked itineraries submitted for travel with Front Row Travels are non-refundable and non–transferable unless previously stated in writing. Contractual obligations are made to hotels, airlines, tour operators, and other vendors that do not allow for refunds to be authorized. Failure to make the full or final payment on or before the due date will result in the cancellation of your reservation and forfeits all previous deposits and payments. Any itinerary canceled for any reason other than an agency ( Front Row Travels) cancellation will incur a non-refundable cancellation fee. Each itinerary part of a contracted group trip will incur a non-refundable fee per reservation.
The right is reserved to substitute hotels of a similar category (if available) or change schedules without prior notice should circumstances so demand. In the event of a change in the itinerary necessitated by factors or conditions beyond the actual control of Front Row Travels® no refund can be made, nor will credit be allowed, or a refund given for any services provided in the itinerary should any such services not be utilized by tour members. We reserve the right to alter any itinerary, arrangement(s), or date(s), if it becomes necessary or advisable, and each trip client agrees to pay additional expenses required by such alternative(s), if any. All prices are subject to change without notice. Availability of refunds for air transportation included in a tour and additional transportation costs for a person who does not utilize an air transportation part of the tour will vary with the type of transportation and the point at which transportation is not used and shall be made at the sole discretion of Front Row Travels®I.
All rates quoted in the description(s)/itinerary(ies)/brochure(s) are based on the current carrier tariffs and current international exchange rates and are subject to adjustment without prior notification in the event of changes therein, and any increase resulting from such adjustment shall not modify the cancellation provisions in the tour description/itinerary/brochure or the Trip Reservations and Details from accompanying this disclosure notice.
Please check all attached information, identification, passport numbers, and itineraries upon receipt and verify all information is correct. Front Row Travels will not be responsible for omissions or errors if not brought to the attention of Front Row Travels in writing and within 24 hours of booking info being sent to the client.
Photo Release and Consent:
By participating in this group tour conducted by Front Row Travels®.
You grant Front Row Travels®, its representatives, and employees the right to take photographs and videos of you and your property in connection with the above-identified itinerary. You authorize Front Row Travels® its assignees and transferees to copyright, use, and publish the same in print and/or electronically.
You agree that Front Row Travels® may use such photographs and/or video of you with or without your name and for any lawful purpose, including for example such purposes as publicity, illustration, advertising, and Web content.
You hereby release and hold harmless Front Row Travels® from any reasonable expectation of privacy or confidentiality associated with the images specified above.
You further acknowledge that your participation is voluntary and that you will not receive financial compensation of any type associated with the taking or publication of these photographs or participation in Front Row Travels® marketing materials or other company publications. You acknowledge and agree that the publication of said photos confers no rights of ownership or royalties whatsoever.
You hereby release Front Row Travels®, its contractors, its employees, and any third parties involved in the creation or publication of marketing materials, from liability for any claims by me or any third party in connection with my participation.
Travel Documents:
Provided full payment is received no later than your Final Payment Due date, travel documents, and travel instructions will be sent via email and/or mail 30 days or earlier prior to travel. If paper documents are requested when e-documents are available, documents will be delivered via USPS approximately 14-21 days prior, and a fee of $40 will apply. A complete street address is required (please no PO boxes). Please note: Email is the preferred method of document transmission for Front Row Travels.
Passports and Immunizations;
U.S. citizens traveling to any destination outside of the United States will be required to present a valid U.S. Passport to the airline gate. Passports must be valid for 3-6 months past the return date. (Please refer and adhere to the country of arrival/departure of specific rules regarding passports.) Some countries may require a visa for transit or entry. Passengers are responsible to ensure that they have all the proper documents for entry including a valid passport and visa. All travelers must ensure they are authorized to travel domestically and internationally. Travelers with certain legal issues such as but not limited to taxes, child support, probation/parole, etc, may be denied entrance or exit of some countries. Please check the State Department website at www.travel.state.gov for further information. Immunizations may also be required. Failure to comply with these regulations may result in denied boarding, denied entry, and/or government-imposed fines. If you are a citizen of another country holding a passport, there may be additional requirements. Check with the nearest consulate or embassy of the destination you are traveling to and find out the entry requirements for non-U.S. citizens. If services are needed for an expedited passport, please speak with Front Row Travels Please note: Front Row Travels will not be held responsible for clients who fail to comply with any of the above requirements.
Participant Code of Conduct:
Front Row Travels wishes for every client to enjoy each experience and create lasting memories during our travels. We encourage each person to be aware of alcohol and cannabis intoxication levels and regulate their own behavior. Please note: Front Row Travels Staff and event hosts such as bartenders, vendors, hotels reserve the right to request no further alcohol or cannabis be served to you if it appears you are intoxicated, under the influence of illicit or prescription drugs( including lingering aromas) leading to a negative experience for the remainder of the group. Front Row Travels reserves the right to accept, reject or expel any person as a tour participant in accordance with corporate/vendor policies regarding behavior and performance. If any participant is removed from a trip or event no further responsibility for safety or transportation will be assumed. Front Row Travels will make reasonable attempts to secure medical attention to any intoxicated participant that has to be removed from a trip including involving law enforcement. In this event, no refunds for the trip/event will be issued to removed participants or involved parties. All unused services are non-refundable.
Itinerary Changes :
Front Row Travels reserves the right to make any and all changes and substitutions in any itinerary of its group travel as it deems necessary for the comfort, safety, or convenience of the group travel participants. Front Row Travels also reserves the right for the proper carrying out of any event, and to withdraw or cancel any and all tours should conditions warrant. If a tour is canceled by Front Row Travels a full refund of all monies submitted by the participant will be returned to the participant according to vendor policy.
Reasonable Accommodation of Disabilities:
We want all of our clients to fully enjoy events and tours with Front Row Travels. In order to satisfy your expectations, we recommend that you select a trip that is suitable for your physical capabilities. Please report any disabilities or special accommodations requiring special attention to Front Row Travels at the time the reservation is made. Front Row Travels will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible for any denial of service by carriers, hotels, restaurants, or other independent suppliers nor are we responsible for accommodations not met. The Americans with Disabilities Act is only applicable within the United States and facilities for disabled individuals are limited outside its borders. Most transportation services, including motor coaches, are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a vacation participant for walking, dining, entering or exiting the motor coaches, other vehicles, hotels, and airlines or any other personal needs. All passengers are solely responsible for all medical needs. Additionally, the tour participant must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or another tour, hotel, ship personnel are not able to provide such assistance. In order to participate in escorted tours, passengers must be able to understand and follow instructions given by the Tour Director at all times, both for the successful operation of the tour as well as for their personal safety. Front Row Travels reserves the right to reject participation or remove any individual from a tour if a notification was not provided and/or when, in our sole judgment, continued participation would significantly hinder the services to be provided to all guests. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will be the sole responsibility of the passenger. Escorted tours are fast-paced, often requiring long walks over uneven terrain. In the interests of group harmony, clients should be able to maintain the pace of the tour. The passenger assumes the full risk of the use of any prohibitions imposed by vendors. Generally, motorized scooters are not suitable for international tours. Smoking is not allowed on transportation exclusively used by Front Row Travels.
Service Animals:
Service animals cannot be accommodated on international escorted tours. Passengers on U.S escorted tours who require a service dog because of a disability are required to alert Front Row Travels prior to booking a tour. Please note, we will request valid documentation including vaccinations, physician certifying statement, and service animal certification before allowing final booking or participation on trips/tours. We cannot accommodate emotional support animals without the valid documentation that must be presented. Front Row Travels also retains the right to refuse certain types of animals to be used as service/ emotional support animals.
Group accommodations are listed with group packages intended to be used for each tour.
If a change is necessary, the new accommodations will be equivalent in standard to those shown. Please note: Changing of rooms, names or any other part of booked itinerary may incur a change fee imposed by corporate or the vendor. You are responsible for this fee unless otherwise stated in writing. All rooms booked are non-smoking unless requested otherwise, according to the availability of the hotel. Please note: Hotels cannot always guarantee non-smoking rooms especially in areas where smoking is not prohibited.
General Airline Policies:
Front Row Travels is not responsible for any changes made by transportation companies. Flight times and seat assignments are solely at the discretion of the airlines and can be changed at any time at their discretion. Please note: Baggage fees of the airline carrier are not included in quoted packages. All baggage fees must be submitted directly to the airline carrier.
The carriers, accommodations, and other suppliers providing service are independent contractors and are not agents or employees of Front Row Travels. Front Row Travels assumes no responsibility and will not be held liable for any personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity by reason of (1) any wrongful or negligent acts or omissions on the part of its suppliers, (2) any wrongful, negligent, or unauthorized acts or omissions on the part of any employee of these suppliers, (3), any defect in or the failure of any vehicle, equipment or instrumentality owned, operated, or used by any of these suppliers, or (4)any wrongful or negligent acts or omissions on the part of any other party not under the control, direct or otherwise, of Front Row Travels (5) acts of God.
Front Row Travels offers retail travel services to clients, which are provided by separate and independent vendors of travel services. Front Row Travels does not operate, control, or otherwise provide the services of independent travel vendors. Hence, the client agrees and understands that Front Row Travels is not responsible for any operating failures, loss, damage, delay, or injury to you or members of your traveling party, nor for consequential damages, which may result from failure, delays, or injuries, which arise out of or during your scheduled travel. The client agrees and understands that Front Row Travels is not responsible for any damages, direct or consequential, which may arise as a result of acts of God, social or labor unrest, war, political or national strike, terrorist activities, mechanical failures, climatic conditions, or any other actions or omissions beyond Front Row Travels control.
In the event an airline, hotel, or travel vendor declares bankruptcy, it is not obligated to carry you or to provide a refund of funds. Money submitted to the vendor by Front Row Travels immediately becomes the property of the airline or travel vendor as required by law. Front Row Travels is not allowed to provide refunds for vendors who have declared bankruptcy. If an airline or travel vendor declares bankruptcy, it might continue services or stop completely. Other airlines or travel vendors might provide alternative services under limited circumstances. In this circumstance, you must contact the vendor or airline directly. It is strongly recommended that you purchase travel insurance to cover any interruptions in your travel plans.
Travel Protection:
Front Row Travels recommends trip cancellation/interruption insurance for your protection. It is the client’s sole discretion to purchase trip insurance and is strongly recommended by Front Row Travels. Travel insurance may be purchased up to travel dates in some instances. You may purchase travel insurance from an insurance provider at a later date and before travel takes place, but in that event, the terms and conditions of coverage may be more restricted and as directed by the vendor. Please refer to the travel insurance policy for further terms.
(“CFAR”). These CFAR policies must be purchased within a very short time period after you make your initial trip deposit so do not delay. We make no representations or guarantees whatsoever about the availability of travel insurance or coverage matters.
You understand and agree that should you choose not to purchase travel insurance, you will not be protecting your trip whatsoever through insurance and you will be fully responsible for any costs, losses or damages incurred in connection with your trip, including those relating to trip cancellation or interruption, loss or theft of personal property, medical expenses, and more.
Health Clause (including COVID / Upper Respiratory)
We reserve the right to conduct common travel industry health screenings (e.g. forehead temperature readings, questionnaires, and checks for observable signs and symptoms) and refuse travel to symptomatic or likely symptomatic guests. If necessary, we in collaboration with travel providers’ and subcontractors’ policies - also reserve the right to quarantine travelers with symptoms of infectious diseases aboard confined modes of transport such as ships, trains, etc. No refunds will be provided to you for any unused portion of your trip if you are quarantined.
Reinstatement of Reservations:
If your travel reservations have been canceled or late..
Late Payment: If there is any outstanding balance by the Final Payment Due date listed on your invoice, a standard late fee in the amount of $40 will automatically be added to your invoice one day after your final payment date. Late fees may vary depending upon vendor and tour costs. Please see each individual tour description for late fee costs.
Full Payment: All reservations can be paid in full at the time of booking as long as the tour still has available space.
Deposit: A deposit is due at the time of reservation. All deposits are non-refundable and non-transferrable. All reservations (except where specified) will require a deposit and will be clearly noted the amount due and monthly payment plan.
PAYMENTS & CANCELLATION:
Prices: All prices listed are per person based upon shared twin room occupancy unless otherwise clearly specified. Prices do not include items of a personal nature such as laundry, wines, water, beverages, food (other than at all-inclusive resorts or were clearly specified), passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at the time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, Front Row Travels reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided we receive a written cancellation within five days of the price increase notification. canceled, and you notify us within 14 days that you want to reinstate your reservations, a service reinstatement fee of $50 ($200 for international tours) will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.
Last-Minute Reservations:
All reservations must be made no later than 45 days prior to departure. If requested services cannot be confirmed, payment will be refunded. If services are confirmed, the final payment is due within 24 hours and all applicable cancellation penalties will apply.
A form of Payment:
Front Row Travels accepts all major credit cards via a booking link that is available on our website, social media posts, or directly emailed to you. Front Row Travels may accept a money transfer at its’ sole discretion. Money orders and checks are accepted subject to Front Row Travels approval and authorization. Monthly payments are available at the sole discretion of Front Row Travels.
NO OTHER FORMS OF SUBMITTED PAYMENTS WILL BE CONSIDERED! All payments made within 45 days of departure must be made by credit or debit card only. Credit card charges will be accepted online to fulfill the non-refundable deposit requirement.
Refunds:
If you have purchased Travel Insurance through Front Row Travels, refunds will be processed according to the travel insurance company’s terms. Refunds will be issued to the credit card(s) originally used for payment, up to the total amount paid (minus the cost of travel insurance and applicable corporate fees), or through company check if payment cannot be reversed to your credit card(s). After a final payment date and there is a request for a refund, there may be a vendor cancellation fee assessed due to the cancellation of confirmed reservations and accommodations. Insurance purchased outside of Front Row Travels is subject to the policies, rules, and regulations.
Cancellation:
Once reservations have been made, cancellations will only be accepted in writing. Email your cancellation request to Ayanna@Frontrowtravels.com with your invoice number, full name, and date of travel. If you do not receive an acknowledgment within 48 hours, please call 443-846-6584 to ensure your information was received.
Reservation Changes:
Changes to an existing reservation, whatever the cause, will incur a $50 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and rebooking which may incur additional fees or an increase in price. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
CREDIT/DEBIT CARD CHARGEBACK POLICY: If you are not happy with our services for any reason, you agree not to file a chargeback with your credit or debit card before you have given us an opportunity to address the matter. Your satisfaction is very important to us and we strive to stand behind our products and services. We will work to address any issues that you might have. By signing this agreement or booking a trip with us, you agree that chargebacks are not to be used for refund convenience, in other words, it is not an appropriate way to avoid our cancellation and refund policy to which you agree by signing this agreement. We view such chargebacks as a form of “friendly fraud,” but fraud nonetheless. We will vigorously dispute any chargeback and reserve the right to report fraudulent chargebacks to authorities. Should we win any chargeback that you initiate, you agree to reimburse us for our attorney’s fees, time, costs, and expenses in rebutting the chargeback.
Airlines:
Front Row Travels is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. Front Row Travels is not responsible for penalties incurred for tickets, international or domestic, not issued by Front Row Travels due to schedule and/or flight changes. Airline reservations completed online are subject to review and, should Front Row Travels deem it necessary, maybe rebooked to match minimum connecting time requirements and/or tour package itineraries, in which case you will be notified immediately. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, Front Row Travels will require immediate and full payment of the airfare. This situation overrides invoice terms and conditions and payment due dates.
If full payment is not received, seats will be canceled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger.
Airline Tickets:
Once full payment is received; Front Row Travels airline tickets will be issued and are fully non-refundable. Should airline tickets require to be issued earlier than the Final Payment due date, you may be required to pay a larger non-refundable deposit and/or complete full payment.
Airline Seat Assignments: The airlines bear the sole authority of assigning seats on group flights. Front Row Travels airline contracts are for economy class seats only. If you require another class of service, you may consider purchasing your own flights and purchasing your land only package from Front Row Travels.
Airline Frequent Flier Programs:
Front Row Travels does not apply or remove frequent flier miles to events/trips. Please contact us for the and only option if you are opting to use frequent flier miles or any other loyalty program for flight tickets.
Contact Information:
Pursuant to TSA Secure Flight requirements, passengers are responsible to provide Front Row Travels with their name as it appears on their passport (or other government-issued identification when traveling), date of birth, gender, address, phone number, email and fax data for all passengers. Passengers must ensure that names are correctly listed on their invoices. Front Row Travels will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.
Airline Name Changes:
Any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $50 revision fee per change. Front Row Travels will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing at Ayanna@Frontrowtravels.com.
Airline Taxes & Fuel Surcharges:
If you purchased airfare, airline taxes and fuel surcharges are included. Prior to completion of full payment, there is a potential for a price increase(s) due to increases in government-levied taxes and fees and/or fuel surcharges. To avoid potential increases, you may choose to accelerate your final payment in order that your tickets may be issued. Once issued, airline tickets are no longer subject to potential increases but are fully non-refundable. Certain overseas domestic flights are subject to air taxes which can only be paid locally; in these cases, the specific flights and amounts of those taxes are indicated in our package presentation and pre-departure documentation.
Schedule Changes:
In the event of an airline schedule change, Front Row Travels will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Front Row Travels is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Front Row Travels is unable to provide compensation for schedule changes, seat assignment modifications, or cancellations implemented by an airline. In the event of any change in flight, itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Front Row Travels of amended flight details in writing at Ayanna @Frontrowtravels.com. Front Row Travels cannot be held responsible for land services, including arrival and/or departure transfers if flights are changed without its knowledge.
Hotel Accommodations and General Hotel Policies:
Hotel room selections and locations are at the sole discretion of the hotel. Requests may be made by Front Row Travels but are not guaranteed. All rooms requested for international trips are standard twin-bedded (two single beds) rooms with private facilities unless you have specifically requested a king/double size bed. For domestic or Caribbean trips double/queen beds may be available. Please understand although we will make a bed type request on your behalf, bed types are subject to availability. Room selection in all cases is strictly at the discretion of the hotel's management on a run-of-house basis.
Triple and quad occupancy rooms consist of two beds for cruises, where triple and quad rooms will consist of a twin bed for each person. Some single rooms are smaller than the standard room sizes. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5-star hotels, the use of air-conditioning abroad differs greatly from the United States and may not be available or have limited availability. Front Row Travels always takes great care to choose hotels that reflect the comfort level of our clients but we cannot be held liable for any personal preferences or perceived inadequacies. All hotel rates are based on Front Row Travels agreements with its suppliers and are not negotiable.
Hotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late-night flight is being used. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations.
Marketed Hotel & Cruise Profiles:
Front Row Travels hotel and cruise ship profiles and descriptions are based upon information provided to us by hotel and cruise ships. Variations may apply depending upon room type and photo submissions by vendor partners and their representatives, including images and descriptions of individual properties. Star ratings may differ from country to country. Front Row Travels will do our best to maintain current information, however, we are not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.
Luggage (Airlines): Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). International airlines may also impose a weight limit.
Health Requirements:
Check with your healthcare provider for up-to-date requirements. You may also check the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. Required inoculations, if any, must be recorded by clients' health practitioner(s) on a valid vaccination certificate which the client must carry for proof of inoculation where required. Individuals with heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness should not participate in these rigorous travel programs.
Any person who arrives at the destination ill with an apparent fever or becomes ill during the tour will be removed from the group and directed to a local medical facility for diagnosis. Only upon documented clearance by an accredited medical facility will that individual be allowed to resume group travel. All costs associated with medical treatment and related expenses such as additional hotel nights or transportation not included in the original itinerary will necessarily be borne by the passenger. Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights.
Cruise Ships & Itinerary Changes:
Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. Front Row Travels takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees. Many ships do not carry a doctor or nurse on board. Should medical attention be required, local services will be contacted. The resulting charges will be the responsibility of the passenger. Front Row Travels and the cruise ship operator are not responsible for the services provided. Please refer to cruise line terms and conditions for more info and/or restrictions.
Rail:
Once full payment is received, Front Row Travels will select train times, rail tickets will be issued and are fully non-refundable. Please refer to the cancellation section. Passengers traveling with a group may not request alternative train times. Once issued, rail tickets are valid for the dates and times specified. Some exchanges must be done locally at the station due to fare restrictions. Changes may be subject to local charges, fees, and fare increases. Once the booked train has departed, changes are no longer possible nor can amendments be completed on board the train. Front Row Travels does not control seat assignments which are entirely at the discretion of the rail companies. Once rail tickets are issued they are fully non-refundable and non-changeable.
Sightseeing & Itinerary:
Front Row Travels tours will be operated by motor-vehicle, its size dictated by the number of participants but there are times when an itinerary will call for walking. Front Row Travels have been designed to accommodate individuals as well as groups. Times listed in itineraries are approximate and meant only as guidelines. Some itineraries may have early morning start times for sightseeing in order to complete the touring during daylight hours or avoid afternoon heat in tropical and desert climates. It is your responsibility to arrive on time for all scheduled flights, cruises, and package components. Arriving late may be considered a “no-show" in which case you will not be eligible for a refund for the unused service(s).
We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with your own companions. Services, however, will remain constant no matter the number of tour participants. Persons requiring any assistance or who have any form of disability should refer to section "Travelers With Disabilities".
On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances including weather conditions there may be last-minute changes, sometimes after arrival, in affecting the sequence of the tour, locations visited, and/or hotels. Therefore, we reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. In such cases, there will be no cost adjustment. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations, however, Front Row Travels will decide based on the conditions whether to amend an itinerary. Front Row Travels itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration.
Transfers:
Transfers are provided as indicated for each tour by car, minibus, or motor coach provided airfare is purchased from Front Row Travels. If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will have the responsibility to purchase your own transfer to the hotel. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time in order to compensate for minor delays. Front Row Travels or the transfer company will not be responsible for flight delays, for any reason, beyond one hour from the originally scheduled arrival time. In case of a delay, whether due to a flight delay, immigration and customs, or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements such as a taxi. Transfer costs are not refundable and any additional expenses will be your responsibility.
The cost of a transfer is more expensive than hiring a taxi, as a Front Row Travels transfer necessarily includes round trip service, or 'dead-leg', meaning that our driver must come to the airport, hotel or pier only to pick you up and necessarily loses a one-way fare. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour.
Meals:
As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Front Row Travels cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 4 weeks prior to departure at mail to: Ayanna@Frontrowtravels.com .
Luggage (Escorted Tours):
All Front Row Travels escorted tour buses allow one piece of luggage per person, plus a carry-on bag. Additional baggage will be subject to a handling charge of $100 per piece. As Front Row Travels will not be responsible for loss or damage to luggage and personal belongings, you MUST report any theft, loss, or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. Front Row Travels is not able to assist with the passenger's transportation or handling of any client’s luggage. Please make sure all luggage is weight appropriate and meets your standards of use.
Tipping:
Front Row Travels supports the art of tipping the excellent service of others. Most times gratuity has been included in the cost of the excursion, tour, and for the assistance and service of tour guides and tour drivers. Tipping varies per country/ hotel but is generally approved at $5 dollars each day of service in hotels.
Passenger Agreement:
All passengers are required to complete a Passenger Agreement prior to travel and, by so doing, formally accept Front Row Travels Terms & Conditions. Passengers booking online will be required to complete the Passenger Agreement at the time of booking. Passengers booking via telephone will be provided a verbal review of the Passenger Agreement, which will be delivered via email shortly after the time of booking. Customers who are unable to receive and complete their Passenger Agreement via email may request the Agreement be provided via fax or mail. Travel documents will not be released without a completed Passenger Agreement. Front Row Travels® reserves the right to cancel bookings and return deposits without a completed Passenger Agreement. The Passenger Agreement incorporates these Terms & Conditions including the following Release from Liability, Assumption of Risk, and Binding Arbitration Clauses. Completion of the Passenger Agreement constitutes an agreement to these Travel Terms & Conditions and Front Row Travels® Release from Liability, Assumption of Risk, and Binding Arbitration Clause.
GROUP ETIQUETTE
Each participant in any trip escorted by Front Row Travels® is expected to act responsibly and
adhere to all behavior guidelines established by Front Row Travels® and our Suppliers, including
dress codes at religious and cultural sites. Front Row Travels® and all local Suppliers reserve the
right to remove you from any facility, accommodations, tour location, or means of
transportation if your health or your conduct appears to endanger yourself or others, disrupts
the general well-being of other clients on any element of your trip or interferes with the
operation or security of the places we visit. In any such case, there will be no refund.
When you book with Front Row Travels® you accept responsibility for any damages or losses
caused by you.
Full payment for any such damage or loss must be paid directly at the time to
the accommodation owner or manager or other Supplier. You must indemnify us for the full
amount of any claim (including attorneys’ fees and other legal costs) made against us because
of your conduct.
We are not responsible for any costs incurred concerning a guest removed
from a trip, or any portion of a trip. You agree not to hold Front Row Travels® or any of its related
entities liable for any actions taken under these terms and conditions.
Baggage and personal effects are at all times the sole responsibility of the participant.
Any transportation, possession, or use of illegal drugs will result in immediate termination of
your trip. You are responsible for knowing and observing the licensing laws for drug
possession (including prescription and over-the-counter drugs) for all countries and states you
are visiting. Laws may require you to carry a prescription from your doctor.
Smoking is allowed on DESIGNATED VEHICLES ONLY You are responsible to abide by and adhere to Service Provider's terms & conditions, including as they relate to smoking. This includes, but is not limited to, smoking only in designated sections of vessels, your accommodations, or restaurants.
Front Row Travels® contracts smoking and non-smoking vendors. Accommodations may impose a
100% non-smoking policy. If you require a smoking room, a request may be submitted, but
we cannot guarantee availability.
Weapons are not permitted on any Front Row Travels® This includes firearms, knives,
mace or pepper spray, and weapons of any other type.
Electronic Signature Agreement:
By selecting the “Book Now” or “Submit” button, you are signing this Agreement electronically. You agree your electronic signature is the legal equivalent of your manual signature on this Agreement. By selecting "I Accept" you consent to be legally bound by this Agreement's terms and conditions. You further agree that your use of a keypad, mouse, or other devices to select an item, button, icon, or similar act/action, or to otherwise provide Front Row Travels or in accessing or making any transaction regarding any agreement, acknowledgment, consent terms, disclosures or conditions constitutes your signature (hereafter referred to as "E-Signature"), acceptance and agreement as if actually signed by you in writing.
You also agree that no certification authority or other third-party verification is necessary to validate your E-Signature and that the lack of such certification or third party verification will not in any way affect the enforceability of your E-Signature or any resulting contract between you and Front Row Travels.
You also represent that you are authorized to enter into this Agreement for all persons who own or are authorized to access any of your accounts and that such persons will be bound by the terms of this Agreement. You further agree that each use of your E-Signature in obtaining a Front Row Travels service constitutes your agreement to be bound by the terms and conditions of Front Row Travels Disclosures and Agreements as they exist on the date of your E-Signature.
The release of Liability, Binding Arbitration. In consideration of the opportunity to participate in any group event sponsored by Front Row Travels for the dates purchased, I voluntarily acknowledge and agree to the following: I agree for myself, my heirs and assigns, executors and administrators, to hold harmless and release Front Row Travels its’ shareholders, directors, officers, employees and affiliates, (collectively “Front Row Travels”) does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors.
As a result, Front Row Travels is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party. Without limitation, Front Row Travels or any other sponsoring organization(s) and/or subsidiaries, affiliates, officers, representatives or successors (released parties”) from any and all losses, causes of action, liabilities, indirectly from participation in connection with the Event and/or the condition of the property, facilities or equipment used for Event, regardless of when, where or how such claim may arise and regardless of whether caused by the disappearance of the negligence of the Released Parties or otherwise, including, without limitation.
Claims relating to (i) any theft, loss, or disappearance of property, (ii) bodily injury (fatal or non-fatal), and (iii) property damage. Any litigation sought will have to be filed in a court of law in the State of Illinois. I agree that any dispute concerning, relating, or referring to this Agreement, the brochure or any other literature concerning my trip, or the trip itself, shall be resolved exclusively by binding arbitration pursuant to the Federal Arbitration Act, 9 U.S.C. §§1-16, either according to the then existing Commercial Rules of the American Arbitration Association (AAA) or pursuant to the Comprehensive Arbitration Rules & Procedures of the Judicial Arbitration and Mediation Services, Inc. (JAMS) The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable. Please understand that by agreeing to these terms and conditions, you (and we) are waiving our right to a trial by jury.
Front Row Travels is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force major, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels (including mold, mildew and water intrusion) or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, (sailing air/water), canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of Front Row Travels.
In addition, I release Front Row Travels from its own negligence and assume all risk thereof.
The assumption of Risk:
I am aware that travel such as that I am undertaking involves hazardous activities, with a risk of illness, injury, or death which may be caused by forces of nature, animals, insects or flora, the negligence of Front Row Travels, or other persons and companies known or unknown, or of the willful or criminal conduct of third parties. I am aware that weather conditions may be severe, adverse, and/or unpleasant. I am also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which I am participating in the trip. In order to partake in the enjoyment and excitement of this trip, I am willing to accept the risks and uncertainty involved as being an integral part of my adventure. I hereby accept and assume full responsibility for any and all risks of illness, injury, or death and of the negligence of Front Row Travels and agree to hold harmless and release Front Row Travels from claims of third-party negligence.
I understand the physical requirements of the activity in which I will be participating, and I currently have no known physical, medical, or mental condition which would impair my ability to participate in this tour or my safety in this activity, and I am willing to assume all risks that may be created, directly or indirectly, by any such condition. I hereby authorize Front Row Travels, my local ground handler, or others to arrange for any emergency medical treatment and hospitalization as may be necessary for me because of participation in this activity without my further consent.
Voluntary Participation:
I acknowledge that I have voluntarily applied to participate in the trip designated on this application (or a trip which I may change) and that I have read the description of the trip as it appears in the current Front Row Travels website relating to the trip, together with all information contained in this application. I am voluntarily participating in this trip with knowledge of the hazards involved.
Knowing and Voluntary Execution:
I have carefully read these Terms and Conditions and the booking information sections of this document, and fully understand its contents. I am aware that this is a release of liability and a contract between myself and Front Row Travels and agree on my own free will.
By purchasing, I agree to these Travel Terms & Conditions and Front Row Travels Release from Liability, Assumption of Risk, and Binding Arbitration Clause for myself, each member of my traveling party, and any minor children accompanying me. Front Row Travels reserves the right to amend Terms and Conditions without notice.